CRM/Retention Manager

CRM/Retention Manager

Marketing

Remote

We are looking for a CRM/Retention Specialist who wants to build a career in the iGaming industry.

Responsibilities:


  • Preparing and launching communications across various channels: email, SMS, push notifications

  • Setting up, optimizing, and maintaining automated user engagement flows

  • Basic campaign performance analysis using key metrics (open rate, click rate, conversion rate, etc.)

  • HTML email layout using an editor, ensuring responsiveness across different devices

  • Audience segmentation for more accurate content personalization

Requirements:


  • 3+ months of experience as an Email Marketing Manager or CRM Manager

  • Experience with Customer.io (or similar ESPs)

  • Intermediate level of English

  • Basic knowledge of HTML/CSS and experience with drag-and-drop email editors

  • Basic copywriting and design knowledge sufficient for writing briefs

  • Ability to learn quickly and strong attention to detail

  • Desire to grow and develop professionally

  • Ability and willingness to work in a team

If you haven't worked with SMS or push notifications yet, haven’t created email templates, or lack experience with Customer.io — that’s not a problem! We’ll teach you everything as long as you’re motivated.

Nice to have:


  • Experience in the iGaming industry

  • Experience in related fields: gaming, betting, gamified products

  • Experience working with Latin American markets (Argentina, Brazil, Mexico, Chile, Peru)

  • Experience working with India and Bangladesh markets

We offer:


  • Remote work format and flexible schedule

  • Competitive salary, regular reviews, and bonuses for initiative

  • Fast hiring process — only 2–3 stages and you’re with us

  • 24 paid vacation days + 10 sick leaves per year

  • A strong team that shares experience and knowledge

  • We don’t hire team leads — we grow them within the team

  • Budgets and resources to bring your ideas to life

  • Open communication and minimal bureaucracy

  • A community where you feel comfortable: we play games, attend conferences, network, and simply have a great time together!

We are always looking for those who choose challenges and freedom of action!

If you don’t match any of the open positions — just contact us

© Firetics 2025. All rights reserved.

We are always looking for those who choose challenges and freedom of action!

If you don’t match any of the open positions — just contact us

© Firetics 2025. All rights reserved.

We are always looking for those who choose challenges and freedom of action!

If you don’t match any of the open positions — just contact us

© Firetics 2025. All rights reserved.